Terms

  • The owner of the online store WWW.FRESHMINT.EE is OCTOMARINE OÜ (14105435) headquarters Rukki 4 – 4, Tallinn, Harjumaa 10318

Validity of the sales contract, information on services and prices:

The terms of sale apply when purchasing goods from the online store. The prices of the services sold in the online store are indicated next to the goods. Information about the service is presented in the online store directly next to the product.

Placing an order:

When placing an order for a service, you must: choose the service that suits you, select the date and time of the visit on the calendar. To register the service, you must enter the required data. After that, the screen displays the amount of payment, which can be made by clicking on the link to the bank’s website or by paying for the service on the spot. The agreement comes into force from the moment the amount payable is paid to the account of the Internet store. If the ordered service cannot be performed, the buyer is sent a notification of this as soon as possible, and the money paid is returned immediately, but no later than 14 days from the date of sending the notification. Cancellation of the visit is possible by e-mail: info@freshmint.ee or by calling +37258105993

Right of return:

If the client is not satisfied with the service provided, a free-form application for cancellation of the specified service should be submitted and sent to the e-mail address info@freshmint.ee, but no later than 14 days after the service was provided. Upon receipt of a declaration of refusal, the online store returns all costs incurred by the buyer under the contract immediately, but no later than after 14 days.

The online store responds to the complaint submitted by the consumer in writing or in a form that can be reproduced in writing within 3 days.

Direct marketing and processing of personal data:

Direct marketing and processing of personal data the online store uses is the personal data provided by the buyer (including name, phone number, address, email address, bank details) only when processing the order and specifying the service to the buyer. The online store sends a newsletter or promotional offers to the buyer’s email address only if the buyer has expressed a corresponding desire by entering his email address on the site, and also indicated his desire to receive direct mail. The buyer may opt out of receiving promotional offers and newsletters at any time by notifying us by email or by following the instructions in the promotional email.

Dispute resolution:

If the buyer has complaints about the online store, they should be reported to the email address info@freshmint.ee or by calling +37258105993. If the buyer and the online store cannot resolve the dispute by agreement, then the buyer can contact the Consumer Disputes Commission. You can get acquainted with the production conditions and submit an application here. The Consumer Disputes Commission is responsible for resolving disputes arising from an agreement between the buyer and the online store. Consideration of a buyer’s complaint in the commission is free. The buyer can turn to the EU consumer dispute resolution platform.